General description
Our refund and return policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from return. Perishable products such as food cannot be returned. We also do not accept products that are intimate or sanitary items.
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items.
To complete your return, we require your purchase order number.
There are certain situations where only partial refunds are granted:
Any item that is not in its original condition, is damaged, or is missing parts due to no fault of ours.
Any item returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method within 3 to 15 days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Next, contact your credit card company; It may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is issued.
If you have done all of this and still have not received your refund, please contact us at {support@ovny7.com}.
Items for sale
Only regular priced items can be refunded. Sale items cannot be refunded.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item was not marked as a gift when purchased, or if the giftee received the order to give to him or her later, we will issue a refund to the giftee and he or she will find out about your return.
Shipping & Returns
To return your product, you must mail it to: {contact: support@ovny7.com}.
You will be responsible for paying your own shipping costs to return your item. Shipping costs are not refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to arrive may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Need help?
Please contact us at {support@ovny7.com} if you have questions regarding refunds and returns.
